Stay Active. Stay Engaged.
Without Being on Your Phone.

Via North Labs Flow: Instagram, Facebook, LinkedIn, Google Business Profile and more. Bespoke builds can target the same platforms and others with API access. We confirm your required platforms during the discovery call and check that your account setup supports automation on each.

Yes, and this is one of the most effective features. Someone comments a specific keyword on your post, for example 'price' or 'info', and they receive a personalised DM within seconds. From there, the conversation can branch using interactive buttons: qualification questions, a booking link, a product page or a free resource. This works on Instagram and Facebook Messenger. One honest note: this automation replies to comments and DMs within an active conversation window. It does not send unprompted messages to people days or weeks later without them initiating contact. For re-engaging contacts over a longer gap, that is email and SMS reactivation rather than social DM.

Replies fire within seconds of the trigger, typically under 10 seconds. This matters more than most people realise. A near-instant DM response to a comment converts significantly better than one that arrives an hour or a day later, because the person is still engaged with your post. It feels personal even though it is fully automated.

For most service businesses, Flow's social features cover everything they need: scheduling across platforms, comment keyword triggers and automated DM conversations. A bespoke build makes sense when you need to connect social engagement directly into a CRM pipeline, trigger multi-step sequences across multiple channels from a single social event, or integrate social automation with proprietary or industry-specific internal tools.