Answer Every Enquiry.
24 Hours a Day.
AI chat agents trained on your business, deployed on your website to answer questions, qualify leads and book appointments around the clock. No missed enquiries. No after-hours gaps.
Available via North Labs Flow
AI chat agents are a core feature of North Labs Flow, our all-in-one communication platform. If you want a subscription-based route to get this set up without a bespoke build, Flow is the fastest path.
A Chat Agent That Sells While You Sleep
Trained on your business. On all the time.
Your chat agent knows your services, prices, FAQs and how to talk about what you do. It handles the repetitive questions your team answers twenty times a day, freeing them for work that actually needs a human. Every conversation is captured in your CRM automatically.
- Trained on your specific services, tone and FAQs
- Handles enquiries, quotes and booking requests 24/7
- Seamless handoff to your team when a human is needed
Chat agent in action
Hi, what services do you offer for commercial properties?
Great question. We cover commercial window cleaning, pressure washing and gutter clearing. Are you looking for a one-off clean or an ongoing schedule?
Ongoing, probably monthly
Perfect. Can I grab the property address and a rough idea of the size so we can put a quote together for you?
Enquiry captured. No human needed.
No more missed enquiries.
The average business loses a significant proportion of enquiries that arrive outside working hours, on weekends or when the team is busy. Your AI agent answers immediately, every time, regardless of when the message arrives. Leads that would have gone cold get engaged before they lose interest.
- Active 24 hours a day, 7 days a week, including bank holidays
- Instant response, no waiting for someone to check their inbox
- Direct calendar booking so no back-and-forth needed
When your chat agent works
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AI agent active: 24 hours, 7 days a week
Every enquiry answered immediately, whether it arrives at 2pm on Tuesday or 11pm on a Sunday.
Qualify Leads Before They Reach Your Inbox
Not every lead is worth the same. Smart forms and conversational quizzes let you filter, score and route enquiries based on what matters to your business, so your team only ever talks to the right people.
Branching logic
Questions adapt based on previous answers. A visitor looking for a commercial job sees different follow-up questions than a residential one. Each path is tailored, so every lead gets a relevant experience rather than a generic form.
Lead scoring and routing
Define what a good lead looks like: job type, location, budget, urgency. Enquiries that match your criteria are flagged and routed to the right person immediately. Enquiries that do not match can be handled differently, or politely redirected.
Works alongside chat
Smart forms can sit as standalone lead-capture pages or be embedded inside a chat conversation. The two approaches complement each other: the quiz qualifies, the chat nurtures. Both feed into the same CRM record.
Also Available
AI Voice Agents
For businesses that receive a high volume of inbound calls, AI voice agents can handle enquiries over the phone: answering questions, capturing details and booking appointments, available around the clock. Voice is available as part of the same platform for businesses that want it, alongside web chat.
From Setup to Live in Days
Train on Your Business
We feed the agent your services, FAQs, pricing, tone of voice and any business rules. It learns what you do and how you talk about it.
Configure & Connect
We set up the chat widget on your site, connect it to your calendar for booking and link it to your CRM so every conversation is captured.
Test & Refine
We test with real-world scenarios before going live: edge cases, difficult questions, handoff triggers. Everything is stress-tested first.
Go Live & Improve
The agent goes live and gets smarter over time. We review real conversations and refine responses so performance keeps improving.
Questions We Get Asked
Anything you train it on. That typically includes your services and pricing, how to book or get a quote, common questions your team gets asked repeatedly, your location, opening hours, area coverage and anything else a potential customer might want to know before making an enquiry. The more information we feed it, the more useful it becomes. It can also handle out-of-scope questions gracefully, letting the visitor know a human will follow up rather than making something up.
Natural, when set up correctly. The agent uses your brand voice and terminology, not generic AI phrasing. We configure tone, style and personality during setup so it reads as an extension of your business rather than a standard chatbot. Visitors often do not realise they are talking to an AI until it tells them, which we configure it to do honestly when directly asked.
Yes. We connect the agent to your booking calendar (Google Calendar, Calendly, or your existing booking system where supported) so it can show live availability and confirm appointments during the conversation, without any back and forth. A booking confirmation is sent automatically to the customer and your team.
The agent is configured with a clear handoff protocol. If a question falls outside what it can answer, or if the visitor asks to speak to a person, it collects their contact details and routes the conversation to your team via your unified inbox. Nothing is dropped. The human who picks it up sees the full conversation history so there is no need for the customer to repeat themselves.
Yes, and this is where the smart forms and quiz capability comes in. We can configure the agent to run structured qualification flows: asking about job type, location, budget, timeline or any other criteria that matter to you. Leads are scored or routed based on their answers before they ever reach your inbox, so you are only spending time on the ones that are a genuine fit.
Yes, as an option. AI voice agents that handle inbound calls are available as part of the same platform. They work well for businesses that get a high volume of inbound phone enquiries and want to ensure every call is answered, even outside business hours. Voice is available to add on for businesses that want it, alongside the web chat functionality.
Never miss another enquiry.
Book a free discovery call. We will walk you through what an AI agent trained on your business can do, show you the platform live and tell you what it would take to have one answering enquiries for you within days.