More Reviews.
Without Asking Every Time.
Automated review requests sent the moment a job is complete, so happy customers leave reviews while the experience is fresh and your rating keeps climbing without anyone on your team having to remember to ask.
Available via North Labs Flow
Reputation management is built into North Labs Flow, alongside automated follow-up sequences, AI chat agents, unified inbox and CRM. One subscription, all the tools working together.
Why It Matters
Reviews are one of the most direct revenue levers a local business has
More enquiries
A higher star rating and more review volume puts your business above lower-rated competitors in local search. More visibility converts directly into more inbound enquiries.
Higher conversion
When someone visits your website or sees your listing, a strong set of recent reviews answers the trust question before they have to ask it. That removes a barrier to getting in touch.
Better customers
Customers who come to you with a clear view of your reputation are pre-qualified. They already expect quality. That tends to mean fewer complaints and less price-sensitive conversations.
Automated From Start to Finish
The moment the job is done, the request goes out.
When a job, appointment or sale is marked as complete in your system, a review request is sent automatically by SMS and/or email. There is no delay, no one needing to remember and no awkward manual ask from your team. Happy customers receive a clear, easy prompt to leave a review while the experience is still fresh.
- Triggered automatically from job/booking/sale completion
- Sent via SMS, email, or both, whichever gets the best open rate for your audience
- Personalised with the customer name and job details where available
Automated review request flow
Job marked complete
ServiceM8, diary, or booking tool
Review request sent
SMS and/or email, within minutes
Customer rates experience
Prompted in the message
Happy customer
Sent directly to Google or Facebook to leave a public review
Unhappy customer
Directed to a private form to share their concern directly with you first
Fully automatic once the trigger fires
Unhappy customers get a direct channel to you.
Not every customer will be completely satisfied. When a customer indicates they had a poor experience, they are offered a private form to share their feedback with you directly, rather than being sent straight to a public review platform. This gives you the opportunity to address the problem, resolve it and potentially recover the relationship, before the only outlet available is a one-star review.
- Private feedback form offered to customers who flag a concern
- Feedback lands in your inbox with full contact context
- Framed as a direct channel to resolve the issue, not as a wall
Centralised review monitoring
Google Business
4.9★
87 reviews
4.8★
34 reviews
Recent reviews
Mark P.
★★★★★Brilliant service, on time and really...
J&J Builders
★★★★★Used them for the third time now, always...
Reply to any review directly from the platform
Connected Workflows
Ties into your existing job management tools
The review request trigger connects to the same workflow engine as the rest of North Labs' automation suite. If you use a job management or field service tool such as ServiceM8, the trigger fires the moment a job is marked complete, no manual step required. The same workflow can also update the contact record, trigger a follow-up sequence and notify your team, all at once.
Live Within Days
Connect Your Trigger
We connect the review request workflow to your job completion trigger: ServiceM8, a diary app, your booking system or any other tool that marks a job as done.
Set Up Your Messages
We write and configure the review request SMS and email, including the private feedback path for customers who had a less-than-perfect experience.
Connect Your Review Platforms
We link your Google Business Profile and Facebook page so happy customers land directly on the right review form with one click.
Go Live & Monitor
Requests fire automatically from the first job completion. You monitor ratings, track new reviews and reply from one centralised view.
Questions We Get Asked
The private feedback routing reduces the likelihood of this happening, but it does not prevent it entirely. If a customer goes directly to Google or Facebook to leave a negative review, that review stands. We cannot and do not remove reviews on your behalf. What we can do is help you respond promptly and professionally from within the platform, and over time, a higher volume of positive reviews from happy customers puts any isolated negative reviews in their proper context.
Yes. Google Business Profile and Facebook are the two most commonly requested platforms for local businesses. If you have a presence on other platforms that matter to your industry, such as Trustpilot or a trade-specific directory, we can assess whether those can be included. On the discovery call, we will confirm which platforms make most sense given your business type and where your customers are most likely to look.
In many cases, yes. Common integrations include ServiceM8 and other field service management tools, appointment and booking software, and calendar-based systems. When a job or appointment is marked as complete, the review request fires within minutes without anyone needing to remember to send it. If your specific tool is not listed, we will confirm whether a connection is available on the discovery call.
Yes, and this is intentional. When a customer takes the private feedback path, their response lands in your unified inbox and creates a contact record if one does not already exist. You can then follow up directly, resolve the issue and close the loop with them. This is not about hiding complaints; it is about giving an unhappy customer a direct line to someone who can actually fix the problem, which is usually what they want rather than venting publicly.
Ready to build a review base that drives real enquiries?
Book a free discovery call. We will walk you through how the automation connects to your existing tools and what a realistic uplift in review volume looks like for your type of business.